2014年5月20日星期二

"Eight daikin law" of holiday sales(7)

Buyer beware: seven wins service in place
Holiday season, Jordan shoes brand staff involved in the sales, more goods, more things, more can not taken in services appear problem, not only resulting in the loss of customers, also will be a disgrace to their brands.
Day this year, the cat also launched "1111 shopping carnival", "double 11" promotion began to zero for the first minute of the day there is a cat more than 10 million people crowded into day.Promotion began only 10 minutes, pay treasure to the total volume of 250 million;37 minutes, pay treasure to total turnover exceeds 1 billion;The 70th minute, pay treasure to total turnover exceeds 2 billion...Parts, because of the great flow user payment appear the phenomenon of congestion, many netizens cannot trade, some shoes clothing brand "nitpick" by netizens.
During the promotion, consumers more is normal phenomenon, we can't use the excuse prevarication personnel less consumers.Holiday promotion you provide considerate service for customers: first of all, to do a good job of "promotion" before.Promotion products, staff, and plan in advance in place;Secondly, to do a good job of "promotion".In view of the special groups to carry out the characteristic service, to ensure the safety of promotion.Third, do a good job after the promotion.After-sales survey activities, establishes the customer file.

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